An Apology and an Explanation

Some time has passed since my last post.  So, I apologize, but here is the explanation.  I had ordered a renewal of my security software for my XP.   I was able to download it, but I received an error message so I could not install it.  So I clicked on help.  That provided a phone contact to the help desk.  They offered to scan my computer to see what the problem was.  This was an interesting procedure.  I allowed them to gain remote access to my computer while I watched.  They reported that my computer was in sad shape and needed to be cleaned.  They offered to do this for a price and also sold me a multi-year support contract.  I did this because the promised to keep my XP computer going for years,and I dreaded moving on to Windows 8.  I watched while the cleaned my computer remotely.  I should say that they supposedly cleaned my computer.  This took close to an hour and then the moment of truth came.  They tried to restart my computer.  Of course shutting done is a prerequisite to restarting the computer.  It never shut down.  I had to force it down.  Then when I tried to restart the computer it kept trying to boot up and never succeeded.  I had watched them destroy my XP!  Moreover, they had the temerity to bill me for destroying my computer.  Of course, I am going to refuse these charges.

Now came the dreaded problem of getting a new computer.  I thought I might be able to cope with Windows 8 if I had a touch screen.  I was wrong.  So I returned the computer and bought a Mac.  Now I am in the process of learning its “intuitive” interface.

I am furious that Microsoft can force us into these upgrades.  We go through these periodically at the office.  Days are lost learning to cope with the so-called upgrade.  Moreover, I always fail to see any benefits from the upgrade.  When one’s personal computer needs to be upgraded, it is even more traumatic.

I don’t think Microsoft should be allowed to do this.  They should not be allowed to discontinue the support of an operating system.  Moreover, everything needs to be backwards compatible.  Before an individual, company, or the government agrees to an upgrade, the benefits of the upgrade need to be made explicit.  There should be warnings regarding time lost as a result of changes resulting from the upgrade.  And individuals, private companies, and the government should be allowed to sue for unanticipated losses in time, money, and in mental anguish.

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One Response to “An Apology and an Explanation”

  1. Ruth Griffith Says:

    Very well said, Douglas.  I have had a recent similar but not the same experience.  Welcome to the World of Mac!  I didn’t realize what a wise move I made 7 years ago on the advice of my brother.  From everything I know, the Mac’s are superior.

    Penny

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